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Presale Issues

Last post Thu, Jan 13 2011, 1:31 PM by Lisa13. 69 replies.
  • Presale Issues 726777

     Tue, Feb 16 2010, 12:33 PM
    Anyone recieve "The following items are currently reserved by other customers, please try again in a few minutes" as a reply when trying to purchase presale tickets?  I've been trying for over a half hour now.
     
  • Re: Presale Issues 726780 in reply to 726777

     Tue, Feb 16 2010, 12:41 PM

    Hi whiterockgirl,

    This is common. Reserved doesn't mean tickets are sold out yet, only that all tickets are in the process of being purchased. If someone doesn't complete their purchase it is possible for tickets to become available again. Keep trying.

    Also, because this is only a presale, our allotment of tickets are limited. In the event that you don't get tickets during the presale, we will update the tour page with links to the public sale.


    Tour Dates coming soon...
     
  • Having trouble Buying presale! 740869 in reply to 741054

     Wed, Jan 12 2011, 11:09 AM

    At exactly 10am, I logged in to buy presale tickets. I keep getting the following message when I add to cart:

      The following items are currently reserved by other customers, please try again in a few minutes - David Gray - State Theatre - Minneapolis, MN - February 28, 2011 (Main Floor, Rows A-L) ............

     So I'm guessing they are not all sold out since it is asking me to try again in a few minutes.  Is this typical?

     
  • Re: Having trouble Buying presale! 740872 in reply to 740869

     Wed, Jan 12 2011, 11:09 AM
    yes......keep trying!
     
  • Re: Having trouble Buying presale! 740875 in reply to 740872

     Wed, Jan 12 2011, 11:12 AM
    OK - thank you!
     
  • Re: Having trouble Buying presale! 740876 in reply to 740869

     Wed, Jan 12 2011, 11:12 AM

    Had the SAME problem..... they appear to be gone now.... site is responding quickly and there are no seats....

     No doubt an automated system came in and snatched them all up...... with out any protection from that..... loyal fans like us are screwed.... Very disappointed. 

     
  • Re: Having trouble Buying presale! 740877 in reply to 740872

     Wed, Jan 12 2011, 11:12 AM

    Me too for Chicago! Started trying at exactly 10:00 and 1 millisecond :)

    Good luck.

     
  • Re: Having trouble Buying presale! 740880 in reply to 740872

     Wed, Jan 12 2011, 11:13 AM
    Yeah, great.  I had to pit seats in my cart and put in my CC info and they were gone.  Took me a total of one minute to put in the info.  What a joke.  Where did my seats go?????
     
  • Re: Having trouble Buying presale! 740882 in reply to 740872

     Wed, Jan 12 2011, 11:14 AM
    I eventually snagged my tickets but the first couple of tries the system said my card was invalid so I entered a different card and it accepted. Not sure what was going on with my first card.
     
  • Re: Having trouble Buying presale! 740890 in reply to 740882

     Wed, Jan 12 2011, 11:17 AM
    I was able to get tickets for Minneapolis rows A-L (I didn't even try to get pit as I thought that would be a little too close to the stage and those were more likely to go really fast), but realized after I did the whole sale I had the currency in pounds, not US dollars.  Hoping that doesn't mess things up -- but I did at least get a confirmation email.
     
  • Re: Having trouble Buying presale! 740891 in reply to 740882

     Wed, Jan 12 2011, 11:17 AM
    Dang!  Will it specifically tell me "there are no tickets left" ??  Because it keeps asking me to try again in a few minutes.  I was on there at 10 on the dot!!
     
  • Re: Having trouble Buying presale! 740894 in reply to 740891

     Wed, Jan 12 2011, 11:20 AM
    Has anyone placed an order and got an order number on their screen, but NOT gotten a confirmation email yet?
     
  • Re: Having trouble Buying presale! 740896 in reply to 740891

     Wed, Jan 12 2011, 11:20 AM

    been trying since 11 EST for the DC (North Bethesda) show and getting same message.  Very annoying but until I get a "sold out" message I'll keep clicking away.

     

    Update:  after many clicks and a few minutes, I finally got through and got my tickets.  So keep trying!

     
  • Re: Having trouble Buying presale! 740898 in reply to 740894

     Wed, Jan 12 2011, 11:21 AM
    Tickets for the pit in Chicago are already up on StubHub for $525.ea.  Soooooo disappointing.  Anyone know if they will post "sold-out" once they actually are?  Any point in continuing to try?
     
  • Re: Having trouble Buying presale! 740899 in reply to 740894

     Wed, Jan 12 2011, 11:22 AM
    yes, i received an order number but still no email since 11
     
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