I'd just assume get a refund on my CD purchase to be quite honest. I'm not really sure what the hold up is and obviously there are a lot of people confused by the "release date" issue. I'm not sure how much money they've already made from people pre-ordering it, but I think more harm than good is becoming of this situation. The fact of the matter is that whoever posted the information didn't do a very good job of getting the information out correctly and clearly.
I'd rather save myself money and just buy the digital downloads than pay $20.00 and not have any idea when I'll get what I paid for. That tells me that they have no idea and it's more than likely several more months away.
Do I need to email customer support?
"If you can't dazzle them with brilliance, baffle them with bullsh!t."