I totally agree that there must be someway to avoid disappointment, especially for the long time supporters and dedicated fans! And those suggestions are great ones....I really hope this is taken seriously.
For those fans who are looking to get tickets to the Toronto Show...I just called Massey Hall to ask about tickets and I guess today they started selling tickets for the concert to their registered 'friend first members'. I was able to buy 4 tickets (not together....but I didnt care) on the floor level. So when I called the box office they secured the tickets and then I joined up to be a member for an $80 fee. It was the cheepest membership level, but you get discounts and notification of upcoming concerts and early ticket access at Massey Hall for a year.
So after much disappointment with the presale tickets on the website....I ended up with very good tickets which I'm very thankful for, eventhough I had to pay $80 to become a member.
Regardless I hope this can help anyone else who wants to attend the Toronto show, and are worried they wont get tickets when the public sale starts.
Good luck